Communication Policy

Telephone calls from patients will not generally be put through to doctors. Our reception staff are happy to take messages or assist you with any general questions regarding you healthcare.  If you have a medical question after seeing one of our doctors, you can speak with the nurse and she will discuss your concerns with the doctor.  Normally our nurses will return your call later the same day. If you have an urgent medical problem then our nurses will try to organise an urgent appointment with one of our doctors. Emails and Facsimiles are reviewed on a daily basis.

Should you have any feedback regarding your care, we have a suggestion box in the waiting room. Alternatively you may speak with our practice manager , Donna McIntosh. If you have any concerns about the care from your doctor, please immediately discuss this with your doctor so that your concerns can be managed.  Should you have ongoing concerns, then we are happy to offer you a second opinion from another doctor at the practice.  We are always trying to improve our service, and are happy to address any written complaints from our patients.



Postal Address

PO Box 279
Charters Towers Qld 4820
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Contact Details

Phone: (07) 4787 7203 Fax: (07) 4787 1105
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